Bjaee's Privacy Policy

Bjaee.ws ("bjaee", "we", "us") operates an online gaming and betting platform for users in Bangladesh. Protecting your personal data is one of our highest priorities. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and how securely it is stored.

This Privacy Policy applies to the bjaee website, mobile application, and all associated digital services. By accessing our platform or using any of our services, you are considered to have accepted this Privacy Policy.

We believe every user owns their own data. bjaee only collects what's necessary to provide our services, and handles that data with the utmost care. Collecting excessive information or using it unnecessarily goes against our policy.

Bjaee collects different types of information at various stages. A detailed breakdown is provided below:

Information provided at registration

• Full name, date of birth & gender.
• Email address and mobile number.
• Current address & district.
• Information related to your preferred payment method.

Information collected during KYC verification

• National ID (NID) number and copy.
• Passport (where applicable).
• Utility bill or bank statement for address verification.
• Mobile banking account information.

Automatically Collected Information

Bjaee uses your data for specific, defined purposes only. We never misuse your information. A full list of how your data is used is provided below:

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification (KYC): To verify age and identity, and to prevent fraud.
• Payment Processing: To process deposits and withdrawals successfully.
• Customer Support: To resolve your complaints or queries promptly.
• Promotional Communications: To send you offers and bonus information only with your consent.
• Service Improvement: For analytical purposes to improve user experience.
• Legal Obligation: To comply with government directives or court orders.
• Responsible Gaming: To identify excessive betting and provide the necessary support.

Bjaee never sells your personal data. However, in limited circumstances, certain information may be shared with specific third parties:

When Data May Be Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• KYC Service Provider: With licensed verification agencies for identity verification.
• Law Enforcement Agencies: Upon a court order or lawful government request.
• Technology Partners: Technical service providers that support platform operations — they are not permitted to use your data for their own purposes.

Data is not shared

• To advertisers or marketing companies.
• To competing platforms or commercial entities.
• To any third party without your consent.

Bjaee retains your data only for as long as necessary. The general rule is:

• All data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 5 years in accordance with legal obligations.
• Transaction history and KYC information are retained in accordance with regulatory authority requirements.
• If you withdraw your marketing consent, that data is deleted immediately.

You may request deletion of your data. Unless we are legally required to retain it, your data will be deleted within 30 days.

Bjaee uses cookies on its website. Cookies are small text files saved to your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences, theme settings, and similar configurations.
• Analytics Cookies: To collect site usage statistics — all data is fully anonymized.
• Marketing Cookies: To show you relevant promotions only with your consent.

Every user registered with bjaee has the following rights regarding their personal data:

To exercise any of the rights above, email us at support@bjaee.ws. We'll do our best to respond within 48 hours.

Bjaee employs industry-leading security technologies to protect your data. Our security framework includes:

• 256-bit SSL Encryption: Every data transfer on the site takes place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Firewall & Anti-DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Encrypted Database: All stored data is kept in encrypted format.
• Restricted Access Policy: Only authorized staff can access data on a need-to-know basis.

Bjaee strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect data from minors. Age verification is mandatory at registration, and identity documents are used to confirm age during the KYC process.

If we become aware that we hold any data belonging to a person under 18, that data and the associated account will be deleted immediately. If you believe a minor is using our platform, please notify us at support@bjaee.ws.

Bjaee may update this Privacy Policy from time to time. For any significant changes:

1. A notice of changes will be sent to your registered email address.
2. A pop-up notification will be displayed upon accessing the platform.
3. The "Last Updated" date at the top of the page will be revised accordingly.
4. Your consent may be sought again for significant changes.

Continued use of the platform after any changes are published will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch:

• Email: support@bjaee.ws
• Live Chat: Available 24/7 within the platform.
• Response Time: Typically within 48 hours.

Your privacy matters deeply to us. Feel free to reach out with any concerns — we're always here to help.